Privacy Policy

Last Updated: January 2025

Sentency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application.

1. Information We Collect

Audio and Video Data

When you use Sentency to transcribe audio or video content, we collect:

• Audio recordings you upload or record through the app
• Video files you upload for transcription
• Metadata such as file duration, format, and size
• Transcription results and generated text

Device Information

We collect information about your device, including:

• Device ID (Android ID or iOS ID for Vendor)
• Device type and operating system version
• App version
• Push notification tokens

Usage Data

We automatically collect information about how you use our app:

• App usage statistics and performance data
• Error logs and crash reports
• Network information for service optimization
• Feature usage (transcription, translation, summary generation)

Account Information

If you subscribe to premium features, we collect:

• Subscription status and payment information (processed through RevenueCat)
• Usage limits and feature access

2. How We Use Your Information

We use your information for the following purposes:

• Transcription Services: To process your audio/video and generate accurate transcriptions using AI services (OpenAI Whisper, Deepgram)
• Translation Services: To translate transcriptions into different languages
• Service Improvement: To enhance our AI models and transcription accuracy
• Push Notifications: To notify you when transcriptions are complete
• Account Management: To provide subscription services and manage usage limits
• Security: To protect against fraud and ensure service security
• Legal Compliance: To meet legal obligations and protect our rights

3. Data Sharing and Third Parties

We may share your information with:

• AI Service Providers: OpenAI (Whisper) and Deepgram for transcription processing. Your audio data is sent to these services to generate transcriptions.
• Translation Services: OpenAI for text translation services
• Cloud Storage: Google Cloud Platform for secure data storage and processing
• Payment Processors: RevenueCat and payment providers (Apple App Store, Google Play Store) for subscription management
• Push Notification Services: Expo Push Notification service for delivering notifications
• Legal Authorities: Only when required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS/TLS encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Limited access to authorized personnel only
• Automatic data deletion after processing (temporary storage)
• iOS Keychain Services for secure credential storage

5. Data Retention

We retain your data as follows:

• Transcriptions: Stored locally on your device. You can delete them at any time through the app.
• Audio Files: Processed temporarily on our servers and deleted after transcription is complete (typically within 24 hours)
• Usage Data: Retained for analytics and service improvement purposes
• Account Information: Retained for as long as your account is active

6. Your Rights

You have the right to:

• Access your personal data
• Request deletion of your data
• Opt-out of data collection (though this may limit app functionality)
• Manage push notification preferences in your device settings
• Delete transcriptions and audio files stored locally in the app

7. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

This Privacy Policy is effective as of January 2025 and applies to all users of the Sentency mobile application.